Pondo / Here to help
Help & contact
A little help, so you can get back to the music.
Talk to Pondo
A question, an idea, a little help.
emmanzt06@gmail.comThis opens your email app. Include your Pondo version, device model, and what happened. Never send your password.
Install or update
The invite-enabled Android beta is being prepared for up to 20 testers. The current download cannot redeem invitations yet; new testers should wait for the updated APK. Use your individual, one-use invite in the latest beta app to create your account. Your 40 days start at account creation. At the end, beta features pause; your saved data remains intact and backup export stays available.
Open the Android download page, download the APK, and open it on your Android device. Allow installation from your browser if Android asks.
For updates, install over Pondo. Do not uninstall or clear storage. Keep a current repertoire backup.
Apple support is planned for a later phase; this beta is Android only. View the device guide for current information.
Songs, music, and sync
Your private account library and your saved MP3 files have different storage paths. Saved music stays on its Android device and is separate from your song backup. If music is missing on another device, account sync does not transfer it.
Do not clear app storage while investigating a library or sync problem. When asking for help, describe which device has your newest saved content.
Privacy and account requests
Email emmanzt06@gmail.com for privacy, correction, or account-deletion enquiries. No action is submitted automatically by clicking an email link.
Read the Privacy notice and Terms. Both are drafts pending final operator and policy details.